FREQUENTLY ASKED QUESTIONS

IT’S HOLIDAY SHOPPING, WITHOUT THE STRESS!

BOOK THIS DEAL WITH EDMONTON’S BEST HOTELS, CHOOSE YOUR HOTEL, GET THE BEST AVAILABLE RATES AND RECEIVE UP TO $225 IN FREE BONUSES!

Rewards are emailed directly to the guest’s email address within 24 hours of confirming of their check-in. All rewards are managed electronically. No rewards are given at the hotel’s front desk.

Please contact Edmonton Best Hotels to cancel your booking (not the hotel).  If you want to cancel, contact info@edmh.ca. We will cancel your booking and send you a cancellation number for your records.  Please do not cancel directly with the hotel.

Please contact Edmonton Best Hotels at info@edmh.ca and let us know you want to make a date change. Your original booking must be canceled first. You will receive a cancellation number for your records. Then, you must rebook for your new dates. Date changes cannot be made to the original booking. Please note this does not guarantee you will receive the same hotel rate when you rebook for different dates.

Edmonton Best Hotels honours up to 3 consecutive days only.  If you check in for three days and then check out and check in the very next day, we consider this a consecutive booking even if it may be at a different hotel.

You cannot make more than one booking under the same name for the same dates. For example, if a guest books a two night stay on April 1 and 2 at a hotel and then makes another two night stay booking for the same dates at the same hotel or another hotel, EBH considers this a double booking and will honour rewards for only one of those bookings. We also note double bookings and contact the guest when this occurs.

Edmonton Best Hotels welcomes repeat business.  Some of our guests visit Edmonton every month.  There is no limit on the number of bookings a guest can make over the year.

All rewards are sent from the email address EBH Deals deals@edmontonsbesthotels.com, and sometimes they will end up in a guest’s spam folder. If it has been over 24 hours since you checked into your hotel and you haven’t received an email in your in-box or your spam folder, please contact info@edmh.ca and we will be happy to check into the status of your reward.

All charges will be charged by the hotel upon checkout, or if the reservation has been deemed a no-show.

Each hotel stay offers different amenities, please check the hotel’s site on Edmonton’s Best Hotels to determine what is included.

Each hotel has its own cancellation policy, please view the cancellation policy for that specific hotel.

@thegondagang on Instagram after our Back to School Shopping Deal:

“We had such an amazing trip to Edmonton and I want to go back! We always felt safe and excited about what was next!Our Edmonton getaway was a great way to spend time together on a fun getaway while getting everything we needed for Kinsley’s first year of kindergarten!”

@saronwilkie made the most of her $100 Back to School Shopping deal:

“🌟Yayyy! We Love STAYCATION so much 🏨 and obviously we all want to go to travel so bad right now. We are so lucky to live in Calgary and to be surrounded by so many great attractions but EDMONTON is always the place we would choose to go for a nice staycation! 🎈We spent the $100 pre-paid MasterCard to get everything we need for getting the kids back to school, while also fitting in a final summer getaway.”

BOOK THE DEAL NOW

Feeling a little unsure about travel?

Did you know that ALL Edmonton’s Best Hotels member hotels are GBAC STAR™ accredited?

Ok great, but what does “GBAC STAR™ accredited” MEAN?

Health and safety highlights from the program include:

  • Signage detailing safety regulations within common areas
  • Temperature monitoring stations as needed
  • Daily cleaning and disinfection of lobbies and hallways
  • GBAC Star™ accredited cleaning of guest rooms after checkout

“GBAC STAR™ is the gold standard of prepared facilities.”

– Global Biorisk Advisory Council

The bottom line is this official accreditation means you can feel safe, secure, and taken care of when you visit our hotels. And Edmonton is the only Canadian city to have put in the work and earned the right to bear this seal!

To learn more about how Edmonton is raising the bar when it comes to keeping our visitors safe, head to visitsafely.exploreedmonton.com.

Edmonton’s Best Hotels is proud to partner with 50+ hotels in greater Edmonton. Whether you’re looking to stay in the bustling downtown core or somewhere more off the beaten path for some peace and quiet, we have a hotel partner for you.


Best Western Cedar Park Inn
Best Western Plus West Edmonton
Campus Tower Suites
Candlewood Suites West Edmonton
Chateau Lacombe Hotel
Chateau Nova Kingsway
Chateau Nova Yellowhead
Coast Edmonton Plaza Hotel
Coast West Edmonton Hotel & Conference Centre
Comfort Inn West Edmonton
Courtyard by Marriott

Courtyard by Marriott Edmonton West
Crash Hotel
Days Inn by Wyndham Edmonton Downtown
Days Inn Edmonton South
Delta Edmonton Centre Suite Hotel
Delta Edmonton South Hotel & Conference Centre
DoubleTree by Hilton Edmonton Downtown
DoubleTree by Hilton West Edmonton
Edmonton Inn & Conference Centre
Element Edmonton West
Fairfield by Marriott Edmonton International Airport

Four Points by Sheraton Edmonton Gateway
Four Points by Sheraton Edmonton South
Four Points by Sheraton Edmonton West
Hampton Inn & Suites by Hilton Edmonton West
Hampton Inn by Hilton Edmonton South
Hilton Garden Inn West Edmonton
Holiday Inn Conference Centre Edmonton South
Holiday Inn Edmonton South – Evario Events
Holiday Inn Express & Suites Edmonton North
Holiday Inn Express & Suites West Edmonton
Holiday Inn Express Edmonton Downtown

Holiday Inn Hotel & Suites West Edmonton
Home2 Suites by Hilton West Edmonton
Hyatt Place Edmonton West
JW Marriott Edmonton Ice District
Lister Conference Center, U of A
Matrix Hotel
Metterra Hotel on Whyte
Radisson Hotel Edmonton South
Ramada by Wyndham Edmonton South
Sandman Hotel Edmonton West

Sandman Signature Edmonton South Hotel
Sandman Signature Sherwood Park Hotel
Sawridge Inn & Conference Centre Edmonton South
The Fairmont Hotel Macdonald
Sandman Signature Edmonton Downtown Hotel
The Westin Edmonton
Travelodge by Wyndham Edmonton South
Travelodge by Wyndham Edmonton West
Union Bank Inn
Varscona Hotel on Whyte