Frequently Asked Questions

Rewards are emailed directly to the guest’s email address within 24 hours of confirming of their check-in. All rewards are managed electronically. No rewards are given at the hotel’s front desk.

Please contact Edmonton Best Hotels to cancel your booking (not the hotel).  If you want to cancel, contact info@edmh.ca. We will cancel your booking and send you a cancellation number for your records.  Please do not cancel directly with the hotel.

Please contact Edmonton Best Hotels at info@edmh.ca and let us know you want to make a date change. Your original booking must be canceled first. You will receive a cancellation number for your records. Then, you must rebook for your new dates. Date changes cannot be made to the original booking. Please note this does not guarantee you will receive the same hotel rate when you rebook for different dates.

Edmonton Best Hotels honours up to 3 consecutive days only.  If you check in for three days and then check out and check in the very next day, we consider this a consecutive booking even if it may be at a different hotel.

You cannot make more than one booking under the same name for the same dates. For example, if a guest books a two night stay on April 1 and 2 at a hotel and then makes another two night stay booking for the same dates at the same hotel or another hotel, EBH considers this a double booking and will honour rewards for only one of those bookings. We also note double bookings and contact the guest when this occurs.

Edmonton Best Hotels welcomes repeat business.  Some of our guests visit Edmonton every month.  There is no limit on the number of bookings a guest can make over the year.

All rewards are sent from the email address EBH Deals deals@ebh.amplomedia.com, and sometimes they will end up in a guest’s spam folder. If it has been over 24 hours since you checked into your hotel and you haven’t received an email in your in-box or your spam folder, please contact info@edmh.ca and we will be happy to check into the status of your reward.

All charges will be charged by the hotel upon checkout, or if the reservation has been deemed a no-show.

Each hotel stay offers different amenities, please check the hotel’s site on Edmonton’s Best Hotels to determine what is included.

Each hotel has its own cancellation policy, please view the cancellation policy for that specific hotel.

Feeling a little unsure about travel?

Did you know that ALL Edmonton’s Best Hotels member hotels are GBAC STAR™ accredited?

Ok great, but what does “GBAC STAR™ accredited” MEAN?

Health and safety highlights from the program include:

  • Signage detailing safety regulations within common areas
  • Temperature monitoring stations as needed
  • Daily cleaning and disinfection of lobbies and hallways
  • GBAC Star™ accredited cleaning of guest rooms after checkout

“GBAC STAR™ is the gold standard of prepared facilities.”

– Global Biorisk Advisory Council

The bottom line is this official accreditation means you can feel safe, secure, and taken care of when you visit our hotels. And Edmonton is the only Canadian city to have put in the work and earned the right to bear this seal!

To learn more about how Edmonton is raising the bar when it comes to keeping our visitors safe, head to visitsafely.exploreedmonton.com.

Edmonton's Best Hotels is proud to partner with 50+ hotels in greater Edmonton. Whether you're looking to stay in the bustling downtown core or somewhere more off the beaten path for some peace and quiet, we have a hotel partner for you.
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Terms and Conditions

The “1,2, 3 Pick Your Rewards”,
Terms and Conditions and Blackout Dates

Rewards Program campaign dates

Reward package available to book January 5, 2022, for stays from January 5, 2022, to December 31, 2022, for rewards except for noted below blackout dates.

Rewards are subject to while supplies last. Substitutions of equivalent kind, value may be made as necessary. Rewards are non-transferable, no cash value, no cash back.

Rewards are non-transferable, non-exchangeable, have no cash value, no cash back.
Rewards cannot be combined with any other offer or promotion.
Reward deal is net non-commissionable.

Blackout dates

Blackout dates are from July 4, 2022, to September 6, 2022. Edmonton Best Hotels reservations made for hotel stays during the blackout period are not eligible for rewards. The blackout period was put into effect as of Thursday, May 12th, 2022. Any guest who made bookings for hotel stays during the blackout period prior to 11:59 pm, May 12, 2022, will receive the rewards they booked.

Rewards Program offerings

Book one night’s stay with Edmonton’s Best Hotels and receive your choice of one of three $50 rewards excluding blackout dates:

$50 Gas Card or
$50 Prepaid Mastercard, or
$50 Ultimate Dining Card

Book two night’s stay with Edmonton’s Best Hotels and receive your choice of one of five reward packages excluding blackout dates:

$75 MasterCard and $75 MasterCard, or
$75 Gas card and $75 MasterCard, or
$75 Gas card and $75 Ultimate Dining Card, or

Book three night’s stay with Edmonton’s Best Hotels and receive your choice of one of four reward packages excluding blackout dates:
Three Night Reward 1: $225 Prepaid Mastercard
Three Night Reward 3: $75 Ultimate Dining Card + $75 Prepaid Mastercard + $75 Gas Card
One choice of reward per stay.
Guest must be 18 years of age or older at time of redemption.
Rewards distribution
Rewards will be emailed directly to guests within 24 hours of Edmonton’s Best Hotels confirming their check-in. Rewards are not provided by the hotel’s front desk. All rewards are sent electronically.

Reservations

Guest must reserve a minimum of 24 hours prior to arrival.

Rewards are NOT available for reservations made less than 24 hours in advance of arrival.

Reservations made directly with hotels and not through Edmonton’s Best Hotels are not eligible for rewards. No exceptions. Rewards are only provided to guests who book through Edmonton’s Best Hotels online booking platform. Booking reservation confirmations will have Edmonton’s Best Hotels branding on them. Rewards not provided for hotel reservations during specified blackout dates.

Reservations cannot be extended by hotels for additional rewards.

Guests may add a night to an existing one-night deal reservation and receive additional rewards if the request is made a minimum of 24 hours in advance of arrival.

Booking terms and conditions

Rewards provided for more than one night, must be for consecutive nights under one registration under one name at one property. In addition, no more than up to three consecutive nights will be honoured. If a guest checks in for three days and then checks out and re-checks in for the next day, this is considered a consecutive night booking even if the second booking is made at different hotel.

There must be a minimum of three days between bookings.

Multiple reservations for the same person for the same night(s) is considered a double booking and only one of those bookings will be eligible for rewards. For example, if a guest books two nights on x and y date and then makes another two-night booking for the same dates at the same hotel or another hotel, EBH considers this a double booking and will honour rewards for only one of those bookings.

Is there a limit on the number of bookings I make on different dates? Edmonton Best Hotels welcomes repeat business. Some of our guests visit Edmonton every month. Please note as stated earlier there must be a minimum of three days between bookings. Please also note stated blackout dates.

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Cancelling and date changes to reservations

If a guest wants to cancel or change the dates of their booking.

What if I want to cancel my booking? Edmonton Best Hotels must cancel your booking (not the hotel). If you want to cancel, contact info@edmh.ca and let us know. We will cancel your booking and send you a cancellation number for your records. Please do not cancel directly with the hotel.

What if I want to change the dates of my booking? You must contact Edmonton Best Hotels at info@edmh.ca and let us know you want to make a date change. Your original booking must be cancelled first. You will receive a cancellation number for your records. Then, you must rebook for your new dates. The hotel nor Edmonton’s Best Hotels cannot make date changes to the original booking. Please note this does not guarantee you will receive the same hotel rate when you rebook for different dates.

Any questions, please contact Edmonton Best Hotels at info@edmh.ca

 

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