On behalf of Edmonton’s Best Hotels, Edmonton Destination Marketing Hotels, and all our tourism partners across Alberta, our hearts and prayers go out to those impacted by the Jasper fires.
Our sincere gratitude goes out to the emergency crews, firefighters, first responders, and community members who risk their safety. We hope that everyone stays safe during this incredibly difficult time.
The community and residents of Jasper are in our thoughts and hearts. We will continue to support and remain committed to helping our colleagues at Jasper Hotels in every way possible as they navigate these difficult times and begin recovering from this loss.
Sincerely,
Peter Ogilvie
Executive Director
Edmonton Destination Marketing Hotels
We thank our tourism partner, the Tourism Industry Association of Alberta (TIAA), for the following updates as of Friday, August 2, 2024. We will continue to provide TIAA’s updates as we receive them.
TIAA has advised they have made every effort to compile a substantial number of data sources into one communication. TIAA’s response is multijurisdictional across all three levels of government. While TIAA has taken great care to ensure the accuracy of the information provided, the primary trusted sources are listed below and shall remain the official references in case of any discrepancies.
Latest updates from Parks Canada on wildfire containment, structural damage assessments, and efforts to protect critical infrastructure.
Specific information and updates for Jasper residents and businesses regarding the wildfire and evacuation status.
Updates from the Government of Alberta on the wildfire situation across the province, including evacuation orders and emergency alerts.
Information for visitors and industry partners about the impact of the wildfire on Jasper National Park and surrounding areas.
Information on Edmonton’s Best Hotels’ Occupancy and distressed/compassionate rates. This information is provided by Edmonton’s Best Hotels.
For visitors wanting to extend their stay in Edmonton, there are lots of options. Please visit Explore Edmonton
Support and resources available for Alberta residents and businesses affected by the wildfire, including financial assistance, visa and worker program information, insurance guidance, and mental health resources.
Information on job opportunities available with
Edmonton’s Best Hotels’ members. This information
is provided by Edmonton’s Best Hotels.
The Alberta government has issued a special notice addressing the impact of recent wildfires on businesses.
In light of the ongoing Jasper wildfire crisis, we want to alert you to a recent email scam that has been brought to our attention.
Stay up to date with all of the Industry, Visitors and Emergency resources.
Today crews are taking advantage of the cooler weather to make progress on containing the remaining hotspots in smoldering structures and along the wildfire perimeter closest to the townsite.
Assessments of infrastructure damages are an ongoing process.
Damage within the townsite is estimated at around 30%. Out of a total of 1113 structures within the town, 358 have been destroyed. All critical infrastructure in Jasper were successfully protected including the hospital, the library and the firehall. We are grateful to our responders efforts to contain the fire, minimize the damage and begin to restore essential utilities.
We are empathetic to the residents and businesses seeking more information on specific details on the extent of damage. We are working hard to verify this information and hope to release it soon.
We know people are seeing images on media and social media but what we know about fire incidents is getting the information right is paramount. It takes time to get this information correct, we understand your frustrations and we will publicly share more information when we are in a better position to do so. We want to avoid telling people they lost their home when they didn’t, or saying they didn’t lose their home when they did.
We are finalizing a list of addresses of damaged structures and intend to release it shortly
For individuals who may have left pets behind, the Bylaw Officer will take them to Hinton SPCA. You can call or text 780-852-5518 for updates.
Source: Jasper National Park
August 02, 10:00 pm
For the latest information on the Jasper Complex Wildfire please visit trusted sources directly.
This map is a best available estimate based on satellite imaging and what crews have been able to see from the ground.
This area is estimated to cover 36,000 hectares.
The outline shown in the map represents an estimate of the furthest area burned, not what is currently burning. It is important to note that this is an estimate and will change. Within the estimated perimeter there will be areas completely burned, partially burned and areas which did not burn at all.
Future maps will be refined when we can map the perimeter from the air.
Update for Residents
Residents and businesses of the town of Jasper, we understand that this is an incredibly difficult and challenging time but our priorities remain addressing the active fire and assessing structural damage in the community. We are happy to report all critical infrastructure has been saved. We appreciate how hard it is to wait for confirmation about your homes.
Our crews continue to fight the fire and we remain focused on making it safe for the people of Jasper to come home. The area remains closed for public safety, evacuation order is still in effect.
Source: Jasper National Park
July 26, 12:40 pm
Camping reservations from July 23 to August 6 in Jasper National Park will automatically be cancelled and fully refunded. There is no need for further action on the part of visitors for these cancellations and refunds. Reopening dates will be confirmed when available and any further cancelations communicated as required.
Partner organizations, including Calgary Hotel Association, Alberta Hotel and Lodging Association, Banff and Lake Louise Tourism, and many others, have been assisting with managing and rebooking visitor itineraries, this is in addition to AEMA reception centers that have accepted visitors.
Banff National Park and Alberta’s other National Parks are open, safe, and welcoming visitors.
There is no threat to public safety or infrastructure at this time. This includes the communities of Field, Lake Louise, the Town of Banff and the Village of Radium Hot Springs.
To ensure public safety during ongoing wildfire operations in Jasper National Park, an area closure has been put in place for Nigel Pass Trail. For a list of up-to-date closures in Banff National Park, visit: https://parks.canada.ca/pn-np/ab/banff/bulletins
All services in Banff National Park remain open. Highway 93N (Icefields Parkway) in Banff National Park remains open from the Trans-Canada to Saskatchewan Crossing at Highway 11. Access to Rampart Creek campground will be maintained for reservation holders only.
Report any wildfires, illegal campfires or suspicious smoke to Parks Canada Emergency Dispatch: 403-762-4506.
The current fire danger rating in Banff, Yoho and Kootenay national parks is EXTREME.
A fire ban for Banff, Yoho and Kootenay national parks was implemented July 13, 2024, until further notice.
You can sign up for Voyent Alert for emergency information in Banff National Park: https://voyent-alert.com/community/#registration.
Do not call Parks Canada dispatch for information updates on wildfires. This reduces resources for emergency events. Updates are provided through each national parks’ Facebook page as new information of note is available.
Parks Canada has put together a frequently asked questions (FAQ) for frontline staff and others. Due to the hot and dry conditions mixed with recent lightning events, Banff, Yoho and Kootenay national parks have had a few wildfires start since Monday July 22, 2024. Wildfire in the mountain national parks is dynamic and can change quickly. Follow national park Facebook or Twitter pages for the most up-to-date information.
July 26, 10:30 pm
Provincial Financial Assistance for Jasper Residents
Following the ongoing fire situation at the Jasper townsite and National Park, residents who left their homes as part of the mandatory evacuation order are eligible to receive emergency evacuation payments.
Temporary foreign workers and seasonal workers who were employed and residing in Jasper National Park or Town of Jasper are also eligible for this one-time payment.
Jasper evacuees are being routed to Edmonton, Calgary and Grande Prairie. Staff at Alberta Supports Centres are available to assist evacuees if needed. All Albertans who have evacuated their communities due to wildfires can access Alberta Supports offices for in-person assistance.
Alberta Supports office locations and updated hours are available at alberta.ca/alberta-supports.
Alberta Advantage Immigration Program (AAIP) applicants
Through the Alberta Advantage Immigration Program (AAIP), Alberta’s government is helping applicants whose employment is affected by wildfire evacuations in Alberta.
Applications based on a job offer or residence in an Alberta community that has been evacuated will be held for up to a maximum of one year from any Alberta community’s evacuation date.
Applicants affected by an Alberta wildfire will have one year to prove they meet AAIP criteria. If unemployed due to the effects of the wildfire on businesses, this includes finding a new job in an eligible occupation with an Alberta employer.
Read the Official AAIP Update
TIAA and our Jasper tourism partners continue to seek further clarification from Federal and Provincial officials on work permit and visa issues. As more information becomes available we will share with our partners.
Open Work Permit Guidance – Wildfire Impacted Employees
As a temporary special measure to help people directly affected by recent wildfires, the Alberta Advantage Immigration Program (AAIP) will accept work permits issued by Immigration, Citizenship and Immigration Canada (IRCC) in the Alberta Opportunity and Tourism and Hospitality Streams. If you’re directly affected by the wildfires and are transitioning from an employer-specific work permit to an open work permit because you are unable to work for your current employer, AAIP will accept the work permit issued under special measures between July 19, 2024 and November 30, 2024. Neither the Rural Renewal nor Express Entry streams have work permit requirements; however, the Alberta Opportunity and Tourism and Hospitality Streams each accept specific work permit types. Open work permits issued by IRCC under these measures will be accepted at any stage of the AAIP process within the Alberta Opportunity and Tourism and Hospitality Streams. All other criteria for each stream continue to apply, along with the temporary measures we introduced on July 26, 2024 to support applicants affected by Alberta wildfires. Alberta Advantage Immigration Program
Source: Government of Alberta
Wildfire Information Update: Province of Alberta
July 26, 3:30 pm
Source: Immigration, Refugees and Citizenship Canada (IRCC)
July 26, 2024
Source: Immigration, Refugees and Citizenship Canada (IRCC)
July 26, 2024
Source: Municipality of Jasper
For individuals who may have left pets behind, the Bylaw Officer will take them to Hinton SPCA. You can call or text 780-852-5518 for updates.
Phone: 780-491-3522
Email: admissions@edmontonhumanesociety.com
The outpouring of support for the residents of Jasper has been incredible… from across the province. We also recognize that a number of DOs from across the province have been offering Jasper Residents deals while they are in their region. Thank you! Explore Edmonton has put together an incredible resource page for Jasper Evacuees including discounts and more: Jasper Wildfire Evacuation Resources and Support | Explore Edmonton
Active Donation Drives We urge everyone to investigate all donation drives to ensure they have been validated by federal, provincial or municipal bodies. The following programs have been validated. Donations through the Jasper Community Team Society (JCTS), Calgary Community Foundation, Banff Canmore Community Foundation and Edmonton Community go directly to Jasper through JCTS.
Calgary Foundation
Double Your Support for Jasper
Calgary Foundation will match all donations made to Banff Canmore Foundation’s Rocky Mountain Community Relief Fund (in partnership with JCTS) up to $100,000.
The Jasper Community Team Society (JCTS):Donate Here
The JCTS is working with the Community Outreach Workers of the Municipality of Jasper to disburse funds to individuals and families directly impacted.
Banff Canmore Community Foundation
Rocky Mountain Community Relief Fund:
This fund supports disaster response for Jasper and communities in the Canadian Rockies and provides relief to those affected. The Foundation is working closely with JCTS to ensure the funds flow to where they’re needed most.
Edmonton Community Foundation
Edmonton Community Foundation will work with JCTS, Banff Canmore Foundation, the local municipalities and other local charities to distribute funds to groups that are able to provide support to the hospitality sector.
Canadian Red Cross 2024 Alberta Wildfires Appeal
Online at Canadian Red Cross 2024 Alberta Wildfires Appeal here. If you would like to offer support to those affected by the wildfires, you can email your offers to EmergencySupportOffers@gov.ab.ca.
The Alberta government has issued a special notice addressing the impact of recent wildfires on businesses. Treasury Board and Finance, Tax and Revenue Administration (TRA) will consider waiving penalties and interest for those unable to meet tax filing and payment obligations under the Alberta Corporate Tax Act, Fuel Tax Act, Tobacco Tax Act, or Tourism Levy Act due to the wildfires.
The notice provides guidance on waivers of penalties and interest. Affected businesses should file returns and payments promptly. Applications for waivers must include relevant facts and reasons.
This support is crucial for businesses in wildfire-affected areas, offering financial relief and aiding in recovery efforts. TIAA remains dedicated to informing and assisting members during this challenging time.
For more information, please refer to the official notice.
In light of the ongoing Jasper wildfire crisis, we want to alert you to a recent email scam that has been brought to our attention. Scammers are attempting to exploit the situation by sending emails that appear legitimate. Check and double check the actual source of the email.
We urge you to share this information with your friends and colleagues to help prevent these scams from preying on all of us.
Industry and Visitor Facing Resources
Canada and Alberta are vast landscapes. Alberta alone is almost twice the size of Germany at over 660,000 sq km.
Currently, most areas in Alberta are not experiencing dangerous or smoky conditions due to wildfires. There no additional immediate threats to major tourist destinations. Authorities are continually monitoring wildfire starts to respond quickly. We continue to safely welcome visitors.
Clear and consistent communication from trusted sources Check and communicate to guests highway delays or closures from the following trusted sources:
Travel Alberta Know Before You Go
Wildfire guidance for travelers visiting Canada | Destination Canada
Emergency Planning Resources
Stay Updated: Regularly check updates at Alberta Wildfire and download the Alberta Emergency Alert App
Communicate Effectively: Inform your teams and visitors about current conditions and responsible recreation practices during high fire risk periods.
Consistent Messaging: Ensure clear and consistent messages are delivered from trusted sources to visitors.
Emergency Management Essentials for Tourism Operators
98% of tourism businesses are small businesses in Alberta. Many operators believe they do not have the resources (time) to develop emergency management plans for their operations, or that they don’t need to plan for an emergency because they are not an accommodation provider. Emergency management and response is everyone’s responsibility. In an effort to direct operators to start their planning journey, easily, Travel Alberta and the Alberta Hotel and Lodging Association have high level operator guides as a starting point for operators with limited resources.
TIAA recommends all operators
Develop a Response Plan: Create and regularly update a basic emergency response plan, including evacuation procedures and staff training.
Educate Visitors: Providing clear information from trusted sources on fire safety, wildfire awareness, and emergency protocols at check-in points along their vacation journey enhances both actual and perceived safety.
Strengthen Communication and Collaboration: Establish reliable communication channels with your local Destination Organization (DO, DMOs) and use multiple platforms to keep staff and visitors informed with correct information from trusted sources.
| Hotel Name | Directions | Hotel Phone | Website | Additional Notes | |
|---|---|---|---|---|---|
|
Best Western Cedar Park Inn
|
Contact the Hotel directly
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780-434-7411
|
|||
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Best Western Plus West Edmonton
|
Contact the Hotel directly
|
780-483-4000
|
|||
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Campus Tower Suites Hotel
|
Contact the Hotel directly
|
780-439-6060
|
|||
|
Chateau Nova Kingsway
|
Contact the Hotel directly
|
780-424-6682
|
|||
|
Coast Edmonton Plaza Hotel by APA
|
Contact the Hotel directly
|
780-423-7525
|
|||
|
Comfort Inn West
|
Contact the Hotel directly
|
780-484-4415
|
|||
|
Courtyard by Marriott Edmonton West
|
Contact the Hotel directly
|
780-638-6070
|
|||
|
Days Inn & Suites West
|
Contact the Hotel directly
|
780-444-4440
|
|||
|
Delta by Marriott Edmonton Centre Suites
|
Contact the Hotel directly
|
780-429-3900
|
|||
|
Delta by Marriott Edmonton South Hotel
|
Contact the Hotel directly
|
780-434-4615
|
|||
|
DoubleTree by Hilton Edmonton Downtown
|
Contact the Hotel directly |
587-525-1234
|
|||
|
DoubleTree by Hilton West Edmonton
|
Contact the Hotel directly and ask for Evacuation Rate
|
780-484-0821
|
|||
|
Edmonton Inn & Conference Centre
|
Contact the Hotel directly
|
780-454-5454
|
|||
|
Element Edmonton West
|
Contact the Hotel directly
|
780-250-5566
|
|||
|
Fairfield by Marriott EIA
|
Email
|
Send an Email |
abhide@hotelequities.com
|
||
|
Fairmont Hotel MacDonald
|
Contact the Hotel directly
|
780-424-5181
|
|||
|
Four Points by Sheraton Edmonton West
|
Contact the Hotel directly
|
780-244-8355
|
|||
|
Hampton Inn & Suites by Hilton Edmonton West
|
Contact the Hotel directly
|
780-484-7280
|
|||
|
Hampton Inn by Hilton Sherwood Park
|
Contact the Hotel directly
|
780-449-1609
|
|||
|
Hilton Garden Inn West
|
Contact the Hotel directly
|
780-443-2233
|
|||
|
Holiday Inn Express & Suites West Edmonton Mall Area
|
Contact the Hotel directly
|
1-780-756-2134 |
|||
|
Holiday Inn Hotel & Suites West Edmonton
|
Contact the Hotel directly and ask for the Residential Support Rate
|
1-780-444-3310 |
|||
|
Home2 Suites by Hilton
|
Contact the Hotel directly and ask for Evacuation Rate
|
780-509-1320
|
|||
|
JW Marriott Edmonton Ice Discrict
|
Contact the Hotel directly reference the disaster relief / Compassion rate.
|
1-888-236-2427 |
|||
|
Matrix Hotel
|
Contact the Hotel directly |
780-429-2861 |
|||
|
Metterra Hotel on Whyte
|
Contact the Hotel Directly |
780-465-8150 |
|||
|
Radisson Hotel & Conference Centre Edmonton West
|
Contact the Hotel directly
|
780-483-7770
|
|||
|
Renaissance Edmonton Airport Hotel
|
Website using code D3Q
|
Use Website |
|
||
|
Sandman Hotel Edmonton West
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|
|
For any groups requirement Sid (780-690-0700 ) is will be happy to coordinate for any of our Edmonton / Sherwood Park locations.
|
|
Sandman Signature Edmonton Downtown
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|||
|
Sandman Signature Edmonton South Hotel
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|||
|
Sandman Signature Sherwood Park
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|||
|
Sawridge Inn Edmonton
|
call at 438-779-4465
|
438-779-4465
|
|||
|
Staybridge Suites West Edmonton
|
Contact the Hotel directly and let the agent know that you are booking under Jasper Wildfire Evacuees code
|
780-484-6223
|
|||
|
The Westin Edmonton
|
Contact the Hotel directly
|
780-426-3636
|
yegwigsms@marriott.com
|
||
|
Travelodge by Wyndham Edmonton South
|
Contact the Hotel directly and ask for the Wild Fire Evacuees rate
|
780-436-9770
|
|||
|
Varscona Hotel on Whyte
|
Contact the Hotel directly |
780-434-6111 |
| Hotel Name | Directions | Hotel Phone | Website | Additional Notes | |
|---|---|---|---|---|---|
|
Best Western Cedar Park Inn
|
Contact the Hotel directly
|
780-434-7411
|
|||
|
Best Western Plus West Edmonton
|
Contact the Hotel directly
|
780-483-4000
|
|
|
|
|
Campus Tower Suites Hotel
|
Contact the Hotel directly
|
780-439-6060
|
|||
|
Chateau Nova Kingsway
|
Contact the Hotel directly
|
780-424-6682
|
|
|
|
|
Coast Edmonton Plaza Hotel by APA
|
Contact the Hotel directly
|
780-423-7525
|
|||
|
Comfort Inn West
|
Contact the Hotel directly
|
780-484-4415
|
|
|
|
|
Courtyard by Marriott Edmonton West
|
Contact the Hotel directly
|
780-638-6070
|
|||
|
Days Inn & Suites West
|
Contact the Hotel directly
|
780-444-4440
|
|
|
|
|
Delta by Marriott Edmonton Centre Suites
|
Contact the Hotel directly
|
780-429-3900
|
|||
|
Delta by Marriott Edmonton South Hotel
|
Contact the Hotel directly
|
780-434-4615
|
|
|
|
|
DoubleTree by Hilton Edmonton Downtown
|
Contact the Hotel directly |
587-525-1234
|
|||
|
DoubleTree by Hilton West Edmonton
|
Contact the Hotel directly and ask for Evacuation Rate
|
780-484-0821
|
|
|
|
|
Edmonton Inn & Conference Centre
|
Contact the Hotel directly
|
780-454-5454
|
|||
|
Element Edmonton West
|
Contact the Hotel directly
|
780-250-5566
|
|
|
|
|
Fairfield by Marriott EIA
|
Email
|
abhide@hotelequities.com
|
|||
|
Fairmont Hotel MacDonald
|
Contact the Hotel directly
|
780-424-5181
|
|
|
|
|
Four Points by Sheraton Edmonton West
|
Contact the Hotel directly
|
780-244-8355
|
|||
|
Hampton Inn & Suites by Hilton Edmonton West
|
Contact the Hotel directly
|
780-484-7280
|
|
|
|
|
Hampton Inn by Hilton Sherwood Park
|
Contact the Hotel directly
|
780-449-1609
|
|||
|
Hilton Garden Inn West
|
Contact the Hotel directly
|
780-443-2233
|
|
|
|
|
Holiday Inn Express & Suites West Edmonton Mall Area
|
Contact the Hotel directly
|
1-780-756-2134 |
|||
|
Holiday Inn Hotel & Suites West Edmonton
|
Contact the Hotel directly and ask for the Residential Support Rate
|
1-780-444-3310 |
|
|
|
|
Home2 Suites by Hilton
|
Contact the Hotel directly and ask for Evacuation Rate
|
780-509-1320
|
|
|
|
|
JW Marriott Edmonton Ice Discrict
|
Contact the Hotel directly reference the disaster relief / Compassion rate.
|
1-888-236-2427 |
|
|
|
|
Matrix Hotel
|
Contact the Hotel directly |
780-429-2861 |
|
|
|
|
Metterra Hotel on Whyte
|
Contact the Hotel directly |
780-465-8150 |
|
|
|
|
Radisson Hotel & Conference Centre Edmonton West
|
Contact the Hotel directly
|
780-483-7770
|
|
|
|
|
Renaissance Edmonton Airport Hotel
|
Website using code D3Q
|
Use Website |
|
|
|
|
Sandman Hotel Edmonton West
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|
For any groups requirement Sid (780-690-0700 ) is will be happy to coordinate for any of our Edmonton / Sherwood Park locations.
|
|
|
Sandman Signature Edmonton Downtown
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|
||
|
Sandman Signature Edmonton South Hotel
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|
|
|
|
Sandman Signature Sherwood Park
|
Contact the Guest Support Centre or the Hotel directly and avail of these special rates.
|
1-800-726-3626
|
|
||
|
Sawridge Inn Edmonton
|
call at 438-779-4465
|
438-779-4465
|
|
|
|
|
Staybridge Suites West Edmonton
|
Contact the Hotel directly and let the agent know that you are booking under Jasper Wildfire Evacuees code
|
780-484-6223
|
|
|
|
|
The Westin Edmonton
|
Contact the Hotel directly
|
780-426-3636
|
yegwigsms@marriott.com
|
|
|
|
Travelodge by Wyndham Edmonton South
|
Contact the Hotel directly and ask for the Wild Fire Evacuees rate
|
780-436-9770
|
|
|
|
|
Varscona Hotel on Whyte
|
Contact the Hotel directly |
780-434-6111 |
|
|
|
| Hotel Name | How to Apply |
|---|---|
|
Fairmont Hotel MacDonald
|
|
|
Four Points by Sheraton Edmonton West |
Indeed |
|
Element Edmonton West
|
Indeed
|
|
Coast Edmonton Plaza Hotel by APA
|
Contact the hotel
|
|
Sandman Signature Edmonton South Hotel
|
|
|
The Westin Edmonton
|
|
|
Best Western Plus West Edmonton |
|
|
Days Inn & Suites West |
From shopping and dining cards to concert tickets and attraction discounts, our deals include a range of options for the best value anywhere.
The “1,2, 3 Pick Your Rewards”, Terms and Conditions and Blackout Dates
Rewards Program campaign dates
Reward package available to book from January 5, 2022 for stays to December 31, 2024 for rewards except for possible blackout dates. At present there are no blackout dates scheduled.
Rewards are subject to while supplies last. Substitutions of equivalent kind, value may be made as necessary. Rewards are non-transferable, no cash value, no cash back.
Blackout dates
At present there are no blackout dates scheduled.
In the event blackout dates are scheduled, any guest who makes a booking for a hotel stay during the blackout period prior to the blackout period being named will receive the rewards they are booked for.
Rewards Program offerings
Book one night’s stay with Edmonton’s Best Hotels and receive your choice of one of three $50 rewards excluding blackout dates:
Book two night’s stay with Edmonton’s Best Hotels and receive your choice of one of five reward packages excluding blackout dates:
Book three night’s stay with Edmonton’s Best Hotels and receive your choice of one of four reward packages excluding blackout dates:
One choice of reward per stay.
Guest must be 18 years of age or older at time of redemption.
Prepaid Mastercard’s can be used for online purchases only. In Canada, prepaid Mastercard’s cannot be used at any retail outlet (including your hotel) with point-of-sale systems.
Rewards distribution
Rewards will be emailed directly to guests within 48 hours of Edmonton’s Best Hotels confirming their check-in. Rewards are not provided by the hotel’s front desk. All rewards are sent electronically.
Reservations
Guest must reserve a minimum of 24 hours prior to arrival.
Rewards are NOT available for reservations made less than 24 hours in advance of arrival.
Reservations made directly with hotels and not through Edmonton’s Best Hotels are not eligible for rewards. No exceptions. Rewards are only provided to guests who book through Edmonton’s Best Hotels online booking platform. Booking reservation confirmations will have Edmonton’s Best Hotels branding on them. Rewards not provided for hotel reservations during specified blackout dates.
Reservations cannot be extended by hotels for additional rewards.
Guests may add a night to an existing one-night deal reservation and receive additional rewards if the request is made a minimum of 24 hours in advance of arrival.
Booking terms and conditions
Rewards provided for more than one night, must be for consecutive nights under one registration under one name at one property. In addition, no more than up to three consecutive nights will be honoured. If a guest checks in for three days and then checks out and re-checks in for the next day, this is considered a consecutive night booking even if the second booking is made at different hotel.
There must be a minimum of three days between bookings.
Multiple reservations for the same person for the same night(s) is considered a double booking and only one of those bookings will be eligible for rewards. For example, if a guest books two nights on x and y date and then makes another two-night booking for the same dates at the same hotel or another hotel, EBH considers this a double booking and will honour rewards for only one of those bookings.
Is there a limit on the number of bookings I make on different dates? Edmonton Best Hotels welcomes repeat business. Some of our guests visit Edmonton every month. Please note as stated earlier there must be a minimum of three days between bookings. Please also note stated blackout dates.
Cancelling and date changes to reservations
If a guest wants to cancel or change the dates of their booking.
What if I want to cancel my booking? Edmonton Best Hotels must cancel your booking (not the hotel). If you want to cancel, contact info@edmh.ca and let us know. We will cancel your booking and send you a cancellation number for your records. Please do not cancel directly with the hotel.
What if I want to change the dates of my booking? You must contact Edmonton Best Hotels at info@edmh.ca and let us know you want to make a date change. Your original booking must be cancelled first. You will receive a cancellation number for your records. Then, you must rebook for your new dates. The hotel nor Edmonton’s Best Hotels cannot make date changes to the original booking. Please note this does not guarantee you will receive the same hotel rate when you rebook for different dates.
Any questions, please contact Edmonton Best Hotels at info@edmh.ca
